Delays may be subject to but are not limited to pandemic, holidays, high demand, human error, unforeseen circumstances, weather, or network. All delivery times are estimated, they are not guaranteed delivery times. Order may be subject to delays or errors. In holiday peak season orders are subject to 6-10 business days processing. We may issue partial refunds, 100% refunds, exchanges, store credit, or an alternative resolution method may be offered.Īll orders under normal circumstances are subject to a 1-5 business days handling time before shipment. It is recommended that you take photos or videos of the card single and notify us We will work with you in a timely and effective way to ensure we arrive at a fair resolution. If you receive card singles for any TCGs and the condition is not what you purchased in the description of the product. Important note: Should you decide to unseal or open your damaged product, we will not further process any claims you may have and you will have void and will not qualify for any returns, exchange, replacements, and/or any shipping courier claims. If you received damaged products, you are required to notify us via email at within 24 hours of delivery. Upon receipt of your parcel, it is recommended for you take before and after photos or videos of your parcel and contents.
MTG SEANCE DECK FREE
In most cases the publisher/manufacturer will replace free of charge. Should you require assistance in contacting with those parties, please feel free to contact Infinity Cards & Collectibles, we will be happy to assist. If a sealed product you purchase contains damaged or missing components, please contact the game’s publisher or manufacturer for their replacement policies. MISSING COMPONENTS IN FACTORY SEALED PRODUCT & FACTORY ERRORS All store credits are not transferrable in any case. Infinity Cards & Collectibles is currently not offering exchanges on products including card singles and/or sealed TCG products.Īll store credits redeemed and issued must be an account under the recipient’s name associated with the account, no exceptions. You will be refunded to your original method of payment.
If you are looking to cancel a product with “PRE ORDER” in its name, please see above under PRE ORDERS.įor all other orders, if you would like to cancel your order, the request must be within 24 hours of when the order was processed. Infinity Cards & Collectibles is currently not accepting any returns/refunds on all TCG products including card singles and/or sealed TCG products. No exceptions to this policy will be made. If you want to be 100% sure of a products condition (ie it will be kept in a sealed collection), please leave a note when placing your order, or call/email and we will do our best to accomodate the request.Ĭancellations of any and all products with the “PRE ORDER” text in the name of the product will incur a 10% Processing Fee. We do our best to ensure product is shipped in the best condition possible, and will contact you via a phone call or email in the event we have notcied otherwise while picking the product. Minor shelf wear and tears in plactsic will not be a reason for refund, store credit, or exchanges. Often times products have been shipped over many many kilometers to us from manufacturers and distributors. Tears and rips in the factory plastic for sealed TCG products and shelf wear is a common issue in a retail environment. Sealed TCG Product Rips & Tears on Plastic
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